We are an ISO 27001-certified company, this means our office and systems are on par with international best practice for information security management. Valenta BPO has both physical and non-physical controls to ensure our company and client data is not compromised.

Physical Controls

  • Biometric scanners and access card are required to enter our office.
  • The entire office is monitored by CCTV.
  • Full time IT security staff.
  • All computers are connected to local server and firewalls.
  • Users are unable to change any settings on their computers.
  • USB's are disabled.
  • Printer access is permitted only to team leaders.


  • All staff must attend and satisfactorily complete regular data security training sessions.
  • All staff sign confidentiality agreements.

Non-Physical Controls

  • IP address restrictions, permitting staff to login to portals only form our office IP address (based on platform permissions).
  • Our servers are installed with firewalls and antivirus software.
  • Emails restrictions are setup to permit sending and receiving emails to specific domains.
  • Breach notifications are set up.
  • Destruction register is maintained.
  • We use Zoho Vault as our default password storage, which has IP address restriction applied.
  • Whitelisting approach is applied to visit websites.
  • Ability to save and store data on the PC is disabled.